Client Engagement - Strategies for Law Firms

Harness the full power of client insight to add value, improve and grow your business


Inform, focus and engage your people on initiatives to develop your business

Refresh your client engagement strategy and objectives: To clarify and embed a clear vision of what your business wants to achieve from listening more effectively to the voice of your clients, referrers, business partners and prospects.


Actively nurture existing relationships, target new prospects: Identify and develop new client opportunities within practice sectors, current clients, or new industry sectors. Enable your teams to share information, plans and progress to get ahead of the competition. (BD & Marketing)


Transform client insight into action: Converting your enriched insight into realistic, prioritised plans that add more value for clients and prospects - and improve your own business. We help you identify what changes to current practice will help better achieve those objectives?


Extend the reach of your client insight: Developing the capability to inform strategy, drive and maintain momentum behind initiatives in all areas of your business. Extending beyond BD and Marketing initiatives to:


  • Develop client-facing technologies.
  • Tailor financial management and reporting. 
  • Improve business and legal processes to deliver better value.
  • Focus on the right continuous learning and development.
  • Refine value pricing and other approaches to revenue.


Use targeted independent client listening to enhance the value of feedback. We gather and interpret deeper insight to anticipate future opportunities by understanding the evolving expectations and needs of your clients, prospects, referrers, and business partners.


Contact:  Allan Carton


YOUR NEXT STEP:  Schedule a free 1-hour video or telephone call here with Allan Carton


Call 0161 929 8355 or email here.


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