The Future of Client Listening Survey Report, 2022

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The statistics and conclusions reached in this report suggest that you could readily steal a lead on your competitors in this area, where we can help to further develop and extend your client feedback and listening programmes. 

It explains why you might want to:

• Make more effective use of the insights and ammunition that feedback provides.
• Improve, streamline and perhaps automate some of the process.
• Capture, evaluate and respond in a more timely way.
• Gather more feedback from a higher % of clients and share the outputs practice wide.
• Better balance looking forwards, to identify and latch onto more opportunities and new expectations
• And backwards to learn from experience

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