Business Strategy inc. Client Listening - Managing Partner of solicitors' practice about to break £10m. "Since working with you to agree our strategy and plans to make it happen two years ago, revenue is up again in year 2 by 19%, with profits up 20%."
Lean Thinking in Commercial Property - Partner & Exec Board Member, Top 100 law firm. "Lean Business Processes - Working with Inpractice UK helped us "step outside" and see the efficiencies available to us and our clients by adopting leaner working practices... readily gained an understanding of how we operate which was helpful in finding ways to achieve buy in from all parts of the business. Inpractice left us equipped with skills and techniques to continue the review firm wide and in a way which works for us."
Innovative brand concept and graphic design - Managing Director, Legal Expenses Insurers. "Did a great job for us in developing the design for our website and other promotional material; good to work with, always willing to stretch himself further for us when we needed it. He always manages to be creative in developing new ideas for us even under pressure of time to meet deadlines but he is just as good at taking our feedback on board and interpreting it back into finished product that works. Excellent!"
Selling Conveyancing Services Workshop - Head of Residential Property, Solicitors' practice. "Hugely useful to us ... we are all now inspired to win more new business" (Conveyancing workshop)
IT Systems Development, Project Management - Director & Project Sponsor, Architectural Consultancy. "Frank provided the business with an excellent level of service in the development and management of our data management intranet and our externally accessible communications system within very exacting delivery and operational budgets. I would recommend his abilities."
Client relationship management projects - COO & Managing Partner, NW legal practice. "Thanks for an excellent piece of work. It has been a real eye opener and something we clearly needed to know. Now it's our turn to build on the opportunities that have been created and make some real and lasting progress in the way we manage our key accounts. We have no doubt the feedback will change the way we relate to clients, how we listen to them and how we go about giving them what they want, in the way they want it. One thing we have learned is that old-style single partner-client relationships aren't good for us and aren't valued by our clients."
IT systems - CEO, Top 200 legal practice, South East. "Highly creative in designing and implementing technical solutions to meet my ever-changing demands ... delivered a wide range of projects including a £2 million system upgrade on time and within budget. I recommend Andrew to anybody to devise new systems to improve profitable performance and help businesses to meet their strategic objectives."
Market Research & Workshops - Relationship Manager, National Supplier to Law Firms. "A very comprehensive and well thought through analysis of the legal sector and a very relevant training course that provided a complete understanding of the opportunities and the risks that affect this sector."