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Telephone Systems: Could you put these new features to use to improve the performance of your practice
Legal Telephone Systems: Could these new features improve the performance of your practice?
If you feel it is time now to upgrade or replace your telephone systems, it's a good time to take a step back to consider just in how many areas you can make a positive impact on performance.
There is a lot more you can do today with the right telephony system in place. For example, you may want to:
Automatically display names of incoming callers via your CRM (e.g. Microsoft Dynamics CRM, Salesforce, Sugar, Zoho) system when people call in;
Record time on a call to directly to a matter or client;
Record incoming and outgoing calls to help your people develop better telephone, client care and sales skills; or to manage the risk of claims relating to telephone discussions;
Identify and manage bottlenecks in handling calls that can frustrate your clients;
Use it to identify who is at their desk now (on their mobile, at home or elsewhere) and use instant chat or video; and
Track how quickly people answer calls and which calls don't get answered and much more.
Complete this form to download a summary of the CN-Cloud Hosted phone system which is a useful starting point to consider what you will and will not use.
If you have any questions or need any help
, please call us on +44 (0)161 929 8355 or email us - or use this contact form to make your enquiry.
DOWNLOAD: What you get in today's modern Legal Telephony system.
Download - Why "Smart" Lawyers Do it
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Inpractice UK Limited
55 Cecil Road, Hale, Cheshire, WA15 9NT
+44 (0)161 929 8355
VAT No: GB 946 3236 14
Registered in England: No.6779478.
Registered Office: Bank Chambers,
3 Churchyardside, Nantwich, Cheshire CW5 5DE, UK