Reduce operating costs, improve effectiveness, increase value and improve clients' perceptions of your service with a direct impact on bottom line profits.
Lawyers and managers in law firms are beginning to work hand in hand with "Lean" experts like us to uncover the "hidden wastes” in law firms to understand and improve the speed and costs of service delivery. Once the wastes are exposed and removed, firms can capitalise on their newer agile business to develop new business strategies.
when we introduce "Lean Thinking" in law firms:
- Eliminate wasted time and effort.
- Reduce work in progress, to get cash in faster
- Increase value of services delivered to clients
- Streamline processes, integrate with clients
- Improve teamwork across functional boundaries.
- Develop process thinking.
- Improve the work that lawyers do.
Outcomes: You don't need to generate more work to increase profits, but you will want to make the most of increased capacity. Lean thinking, applied effectively, can reduce operating costs by 50% in commoditised services - e.g. volume conveyancing, insurance claims, PI etc; 25% in "creative and cognitive" services which applies to most other legal and financial services; and by 30% in manufacturing, where these techniques were originally developed.
Our Approach: This is more about engaging the people who have to deliver the work; not just about mapping out a process! And we want to engage clients too, making sure any changes really deliver more value for them.
Introducing "Lean Thinking" will equip your practice to ensure that the right people, are using the most effective processes, at the right time, to deliver value for the client - cutting out waste wherever possible. That won't happen until you allow your people (the experts, who need help to learn to "think process") to take time take a step back and think afresh. Then spread these new skills across the practice.
Our proven "Lean Workout"
approach provides your people with the opportunity to eliminate wasted time and effort, increase customer focus, improve teamwork across functional boundaries, develop a consistent approach to thinking about process improvements and improves the work that your people do.
For more information
or to discuss your plans - in confidence and with no obligation, contact Allan Carton
or Lee Williams
on +44 (0)161 929 8355 or complete the information request.