CRM: How to use CRM to make more time for better value work. Do's and Don'ts. In the early days, the biggest ROI justification for a CRM software application is not necessarily clients retained or new business won - as it should be in the medium and long term. Short term, it can often be the saving of lawyers' time by not duplicating activities already done by someone else, finding contact details easily, seeing what others have said and done, building lists that can be shared and adjusted without replication and so on. In the long term, your key aims are likely to revolve around effective and pro-active management of “Key Accounts”, referrals and introductions.
Secret Shoppers Report 2017: How good are law firms at handling new enquiries? This research involved mystery calls to 40 leading UK law firms on three separate occasions to find out how they would respond to different types of enquiry: Employment, Wills & Probate and Residential Conveyancing. Some interesting and unexpected results, with progress in some areas and regression in others since a similar survey last year.
Why Smart Law Firms Listen to Clients A series of 3 articles introducing "Client Listening" as a very effective way of developing a client-focused legal practice. It enables solicitors to develop new and innovative ways to deliver more of what clients value in legal services, opening up new business opportunities ... and clients like to be asked. We explain why and how this could work for your practice.
GDPR Resources: Some useful guidance for law firms Implementing GDPR compliance requires commitment to a concerted programme that involves people from all areas of your practice. We can help you establish the right team with clear objectives and a plan that enables you to engage people, take the right steps and keep the momentum going.
2017 IT Salary Survey: Are you paying above or below the market rate for your permanent employees and contractors? In this FREE report, you can compare your company’s salary bands to the rest of the industry. It includes, for example, bands for IT jobs in the UK and IT jobs in London. Also employment trends in the IT sector, top priorities for CIOs and major blockers. For good measure, we include the 2016 report too.
Financial Benchmark Reports & Reports on Trends in the Legal Sector Find out here how the performance of your practice compares with others and explore components of the operation of your practice where changes can be made that are likely to improve performance. We include a variety of current reports, with some dating back, so you can evaluate longer term trends.
Security Risks Vs Opportunities In Moving to the Cloud - but lawyers should be gearing up more! A presentation to the Law Management Section’s Finance & Business Conference. We highlight how Cloud applications are widely used routinely but with limited control of users, which creates cyber breach risks. Also, the opportunities to do more in the Cloud. But cyber threats inhibit innovation, so lawyers should be working harder now to deal with cyber risks - to be able to make the most of opportunities
Market Research: Untapped opportunities to generate more profitable business from SMEs. This 99-page report on extensive research carried out for the LSB identifies the opportunities that solicitors are currently missing out on in this sector. It also points at some of the ways in which lawyers prepared to develop more focused and attractive services for SMEs can target new business more effectively ... with the right strategy, services and support.
Legal Technology: Our 7-step strategy to manage your move to the Cloud. Every law firm should be at least evaluating the option of moving IT infrastructure to the Cloud now if it's time for an upgrade; and if you are going to make the move, there is guidance here on how to make the transition. This white paper includes a 7-step strategy for making the move.
Telephone Systems: Are these the new tools you want on your next upgrade? There is a lot more you can do today with the right telephony system in place. Display names, record time on a call, record calls for assurance and training, identify and manage bottlenecks, find people at their desk ... and much more. Download this outline of features that can make a big impact.
2005 LSSA Market Research: New Horizons for Lawyers and Legal Service Providers 2005 to 2015. This was research we carried out for the Legal Software Suppliers Association (LSSA), looking at business development initiatives that innovative solicitors were introducing back then; also exploring what might develop over the next 10 years. Although it includes an IT survey, the research and conclusions focused on business initiatives. Interesting to see now how they developed ... or not.