We sign up to NDA's, so we can talk freely about your business and your clients.
We run a workshop with your key people to introduce the project, objectives and keys steps to be taken.
We jointly establish criteria to select key clients for this initiative, which can vary widely depeniding on objectives and your particular client base.
We help you to apply the criteria to select a list of c. 15 clients to contact; with between 1 and 3 people at each client, as appropriate.
We obtain internal feedback from your people on each client. Agree key areas for discussion - opportunities, challenges, potential issues.
We conduct objective independent research on each, including personal connections.
You make contact with the clients to introduce us as part of a positive programme to identify opportunities to build on the current relationship and how clients want that to develop.
We make contact with each to schedule and then conduct the meetings.
You thank each client for participating as each meeting is completed.
We produce a concise, objective report - identifying opportunities and recommended actions.
Facilitate a workshop to explore findings and agree actions. Clients are the best source of inspiration as a catalyst for sound innovation.
You provide feedback to clients and implement new intitiatives. Then continue the discussions internally to apply more widely.