Introductory Offer | Client listening | Discounted Fixed Price with a TWIST

Client Listening Trial:  Introductory Fixed Fee, with a Twist.
Experience the new dynamic we can add to your client relationships

Getting Started with Client Listening

To help you explore our approach to independent client listening, we run a pilot project for up to 10 of your key clients for an introductory fixed fee plus vat and reasonable expenses, to give your team a feel for the powerful results this can produce. 

Qualifying criteria are set out below.  You pay 50% of the fee on instructions and the balance on completion ... provided that you are satisfied with the results.

Qualifying Criteria
  • Your senior management team must be actively engaged in the project.
  • Your annual turnover must be £6m or more,
  • You must be planning to implement or have already implemented some type of CRM system, although that implementation does not have to be considered successful.
  • At least 50% of your business by value should come from business/commercial clients.
  • Projects must be confirmed by 30 November 2017 but can be launched and delivered later, although these summer months can be good for the internal meetings. 
Why our Client Listening is different?
  • We start from a clean sheet to explore options for the future.
  • We look forwards, not backwards. This is not (just) about client satisfaction.
  • Having established our independence with the client, we are free to explore anything.
  • Our discussions commit you to nothing.  You decide - with time - how to respond.
  • We understand the potential of legal technology and AI, so can explore new options.
  • We also understand lawyers, the legal market and their business world
  • We identify where you can add value AND will help you develop it.
  • We help your lawyers innovate with confidence, backed up by your clients.
  • We can run more traditional client listening and satisfaction programmes too.  
What We Do
  • Sign up to NDA's, so we can talk freely about your business and your clients.
  • Meet with you to:
    • Agree objectives overall for this project.
    • Help you identify appropriate "Key Accounts" to take part in a trial programme.
    • Explore ways to segment your current client base.
  • Carry out background research on the 10 to 14 clients to be approached.
  • Meet with you to:
    • Interview your key people responsible for managing these accounts.
    • Agree objectives for each client and some key areas to explore.
  • Following your introduction, we contact, arrange to meet and interview each client.
  • Meet each client face-to-face.
  • Compile reports for each client and an overview of the outcomes from the project.
  • Present a workshop for your management team to explore these findings.
There is much more you can do with the information gathered and conclusions resulting from this initiative, which includes further internal workshops and relationship development, where we can provide further support. 

Next Steps
  • We will talk on the phone about what you have in mind.
  • Set up a first meeting with your team.
Schedule a Telephone Conference

In this 3-part series of short articles, you will learn how law firms are using "independent client listening" to:
  • Generate new instructions
  • Strengthen ties with clients (referrers and business partners too)
  • Develop new service propositions valued more by clients
  • Innovate on service delivery
  • Develop a client-focused culture across the business.
  • Find tangible new ways to differentiate from competitors
  • Future-proof relationships with clients.

PART 1:  Why Smart Law Firms Listen to Clients
PART 2:  Why “Independent” Listening Works Best
PART 3: Getting Started:  Client Listening Inpractice.

TO DOWNLOAD ALL 3 ARTICLES, register with your email address below.


Enquire about this Offer.

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