Over the past 10 years, we have made more than 450 ghost calls to solicitors asking for a conveyancing quote. In 90% of those calls, it would be very difficult to choose one firm over another on anything but price. We would go with the cheapest because all the calls sounded pretty much the same, with the focus constantly on providing the us (the caller) with a price; and not much more, either at all, or until it is too late. And few have the confidence and the approach to actually ask the caller to give them the business!
If you believe your practice competes on quality and value of service, not just price, this workshop will enable your people to understand why and how to do it effectively, generating more new and better conveyancing business. Just one of these steps will improve results overnight and all can be developed further by your team over time.
This workshop can transform how your people thinkg about their relationship with and how they talk to clients and prospects. Firms adopting our "AIDA" based approach developed from our research for the Law Society have reported:
- Overnight changes in practice with immediate impact
- Up to a 100% increase in success rates in converting enquiries to business;
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Significantly increased fees per transaction.
