Our independent, objective and candid reviews on site with your clients and introducers of business provide some of the best information you can get to develop and improve the performance and prospects of your practice. The feedback they generate never fails to produce opportunities to generate more business from the client (which justifies the investment alone) but also for radical improvements across the legal practice.
Our work here generates stronger relationships, services that are more highly valued and more business.
We help you to identify your key clients and introducers, conduct in-depth interviews with each of them on site, when no discussion is out of bounds. We research each business and their connections in advance. At the meeting, with an understanding of the business and their sector (which few lawyers hold) we can use our mix of legal, business management and IT experience to explore areas that your partners won't; opening up new opportunities to generate better collaboration with them that results in more business for you.
With clients more likely to look around at other options for a better deal now, and as other firms improve their sales and marketing, you need to understand your key clients’ business and personal priorities; focusing on clients who can produce most income. Knowing enough to retain them as clients is the priority, which goes beyond exploring whether they are generally happy with the firm.
How the Client & Introducer Opportunity reviews work in practice:
For more information on options here, contact Allan Carton or Darren Francis
