Reduce operating costs, improve effectiveness, increase value and improve clients' perceptions of your service with a direct impact on bottom line profits.
Outcomes: You don't need to generate more work to increase profits, but you will want to make the most of increased capacity. Lawyers can readily achieve reductions in operating costs of:
- 50% in commoditised services such as conveyancing, insurance claims, PI ..
- 25% in "creative and cognitive" services - most other legal and financial services
Our Approach - this is more about engaging the people who have to deliver the work; not just about mapping out a process! And we want to engage clients too, making sure any changes really deliver more value for them.
Introducing "Lean Thinking" will equip your practice to ensure that the right people, are using the most effective processes, at the right time, to deliver value for the
client - cutting out waste wherever possible.That won't happen until you allow your people (the experts, who need help to learn to "think process") to take time take a step back and think afresh.
Then spread these new skills across the practice.
Lawyers and managers are beginning to work hand in hand with "Lean" experts like us to uncover the "hidden wastes” in law firms to understand and improve the speed and costs of service delivery. Once the wastes are exposed and removed, firms can capitalise on their newer agile business to develop new business strategies.
Key objectives - Lean Thinking:
- Eliminate wasted time and effort.
- Reduce work in progress, to get cash in faster
- Increase value of services delivered to clients
- Streamline processes, integrate with clients
- Improve teamwork across functional boundaries.
- Develop process thinking.
- Improve the work that lawyers do.
Lean thinking, applied effectively, can reduce operating costs by 50% in commoditised services - e.g. volume conveyancing, insurance claims, PI etc; 25% in "creative and cognitive" services which applies to most other legal and financial services; and by 30% in manufacturing, where these techniques were originally developed.
Our proven "Lean Workout" approach provides your people with the opportunity to eliminate wasted time and effort, increase customer focus, improve teamwork across functional boundaries, develop a consistent approach to thinking about process improvements and improves the work that your people do.
Our "Legal Lean Team" includes experts in Lean, SixSigma and in managing change - Lee Williams, Rita Maguire and Allan Carton - can readily enable your lawyers to achieve radical reductions in operating costs alongside improvements in service by introducing our "lean" approach to streamlining legal and business processes.
Contact Allan Carton on 0161 929 8355 to explore how this could work for your practice; or complete this form to set a time for a preliminary telephone discussion.