Mark has a successful track record as a "Lean" Management consultant, enabling businesses in both the services and manufacturing sectors to produce very substantial reductions in operating costs, whilst also improving those elements of service that clients really value.  He has introduced radical improvements in areas of service delivery to improve bottom line profit and create potential to invest in new initiatives. Experience shows that Lean thinking - applied effectively - can reduce operating costs by:

Experience has enabled Mark to develop new models and adjust tried and tested "Lean" techniques that are relatively new within legal practices, ensuring that our approach will deliver results for lawyers.  Financial services and healthcare providers have been ahead of lawyers in applying this focused approach to business improvement where Mark's clients include Alliance & Leicester, LloydsTSB, Amplifon and a variety of credit card companies.

 

A verified consultant supplier of Lean services to the Manufacturing Advisory Service and visiting lecturer at the University of Nottingham Business School on their Executive MBA.  He provides content for the Operational Management modules at the University of Leeds Business School and has produced Lean Management worksheets and a workshop video to accompany the book "Business Advantage” by Cambridge University Press, which is used by business students in Universities worldwide..

 

DOWNLOAD Mark's white paper on applying Lean techniques in professional services; using "Lean Thinking", to introduce continuous improvement in operations in law firms.