Our People : Dominic Harborne

Business Process Improvement Consultant & Coach
BSc(Hons), MSc, CEng

Tel : +44 (0)161 929 8355
Mobile : +44 (0)7854 684367
Email : solutions@inpractice.co.uk

Dominic is a business improvement consultant and coach with over 20 years experience of improving the efficiency and effectiveness of businesses. As an experienced executive he has a track record of delivering radical change with impressive growth in operating profit. Always focussing on creating very positive return on investment for each client engagement whilst at the same time creating the foundation for sustainable change.

His ideal outcome is to leave the client with a self-sufficient business process improvement capability.

Recent highlights:

Irish Lending Bank: Transformed Client Review process, reducing time to serve by 37% improving efficiency by 58% and saving 77FTE
German Investment Bank: Transformed IT support functions, saving 10FTE, identifying 40% non-value adding activities in main processes, improving response time by 42% and improving response accuracy some 30%.
His prominent clients include LloydHBoS, Barclaycard, BoSI, RBS, Deutsche Bank, Intelligent Finance, Schroders, BT and the British Library.

He is a Lean Six Sigma master blackbelt, a member of the American Society for Quality and a fellow of the Institute of Engineering Technology.