Andrew has a rare mix of skills combining exceptional technical knowledge with a desire to understand the business and an ability to communicate to all levels and disciplines. Like many other Inpractice consultants, fitting easily into line management responsibilities, he can promise a very pragmatic approach.
Previous experience in local government and commerce was rounded off as IT director to a major South East law firm. Major new initiatives there brought together a merged organisation operating over multiple locations and making the most effective use of the incumbent practice management systems with the introduction of many personally developed tools.
Specialist areas:
- IT Healthchecks, trouble shooting, restructure advice and management, to ensure effective performance, security, resilience and disaster recovery;
- IT Systems integration, where firms have disparate systems for practice, case, marketing, client relationship or HR management (which carry the risk of multiple databases and data input), Andrew introduces mechanisms to extract and analyse information across systems, to minimise duplicate input and to keep databases in sync.
- Organisation of key management information and KPI data - by consolidating multiple data sources, finding the most suitable techniques for presentation and analysis; also making the presentation of MI easy to access for non technical people.
- Integration of CRM and Practice Management systems - integrating databases to best effect when the decision is made to bring in a specialist CRM product.
- Introduction of Microsoft SharePoint - to create collaborative worksites, shared work areas and other solutions for lawyers and clients.
- Getting to grips with existing client databases - Consolidation, analysis and developing solutions to make full use of their potential; for example, segmentation, and reporting to enable marketing, generate repeat business and support cross selling.
